12 set - Ficarazzelli-bagni Italia
North Technology Group
Customer Data & CRM Support Intern
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Are you a detail-oriented student or recent graduate eager to gain hands-on experience in Customer Relationship Management (CRM), data quality, and international stakeholder engagement? Join our global team to help drive strategic customer data initiatives.
Location: Hybrid / Remote
Duration: 6–12 months (flexible based on university requirements)
Department: Customer Management / CRM
Reporting To: Global Head of Customer Management
About the Role
We are seeking a motivated and detail-oriented Customer Data & CRM Support Intern to support a strategic initiative aimed at enhancing the quality, accuracy, and completeness of information within our CRM ecosystem.
In this role, you will work closely with Sales teams and Customer Management stakeholders to gather, validate, and maintain customer information, ensuring that key data is accurately captured and made available for business insights and strategic CRM activities.
Key Responsibilities
Customer Data Collection:
- Conduct structured interviews and follow-up discussions with Sales Representatives to gather key account information.
- Collaborate with commercial teams to understand available customer insights and identify missing data points.
Data Validation & Quality Management:
- Consolidate customer information collected from multiple business sources.
- Review, validate, and verify the accuracy and completeness of data before entry into company systems.
- Identify inconsistencies, duplicates, or missing information and coordinate corrective actions.
CRM Data Entry & Maintenance:
- Input validated information into the CRM and related systems accurately.
- Ensure data is recorded according to established governance and quality standards.
- Support ongoing updates and continuous maintenance of customer records.
Reporting & Continuous Improvement
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