Information Technology Support Specialist
Pubblicato il 12-09-2026 - Sharp Brains in Bari
ppPosition: IT Support Technician L1 (On-site) /p pRole Type: Dispatch /p pWorking Days: On Demand /p pContract duration: 1 year (extendable) /p pContract Type: Freelance / B2B contract /p pExperience Required: More than 3 years IT Support. /p pSite Address: Bari,Italy /p pRole – Onsite Deskside Support (L1/L2) Key Responsibilities: /p pKey Responsibilities: /p ul li1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. /li li2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. /li li3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. /li li4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. /li li5. Administered approved software installations, updates, and security patching in coordination with IT policies. /li li6.
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. /li li7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. /li li8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. /li li9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. /li li10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. /li li12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. /li li13. Followed ITIL practices for incident, problem, and service request management in corporate environments. /li /ul /p #J-18808-Ljbffr