12 set - Firenze
team.blue Global
Company
team.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.
team.blue 's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
Position
We are looking for a Business/Technical Analyst, Foundations & Knowledge Management to help shape the knowledge foundation and its integrations. You will translate business needs into clear technical requirements, analyse data and systems, and help test and improve the solutions that feed AI customer care.
Responsibilities
Requirements & Analysis
- Gather and analyse knowledge management and integration requirements across brands and translate business needs into clear technical requirements
- Analyse existing knowledge sources, data flows, systems and processes to identify gaps, issues and opportunities for improvement
- Define and maintain the content model in partnership with the Foundation PM, ensuring knowledge is structured effectively for downstream systems and AI-powered customer care
- Map knowledge sources, data flows and integration points and identify how information should flow between systems
- Translate requirements into user stories, process flows and acceptance criteria, working closely with technical teams and stakeholders
Implementation & Testing
- Support the implementation and configuration of knowledge workflows and integrations, including making adjustments where appropriate
- Design and execute tests, analyse results and troubleshoot issues to validate that changes improve the quality and p
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