13 set - Milano
COREcruitment
Job title: Front of House Manager – Luxury VIP Hospitality
Location: Milan (Linate)
Salary: € Competitive
Date: ASAP
We are seeking a
Front of House Manager
to join an award-winning global leader in executive aviation hospitality, where excellence, personalization, and seamless service define every guest interaction. In this role, you will oversee the VIP Lounge operations, ensuring a world-class, highly personalized experience for high-profile clients. As the on-site leader during shifts, you will drive service excellence, team coordination, and operational efficiency, while upholding the highest standards of luxury hospitality.
Key Responsibilities:
Guest Experience: Oversee meet-and-greet operations, lounge assignments, and personalized service from arrival to departure
Team Leadership: Recruit, train, and develop staff to deliver 5-star service, conduct performance evaluations, and manage schedules
Operational Coordination: Supervise F&B;, Guest Experience, and Butler teams; ensure cleanliness, safety, and presentation standards
Service Recovery:
Handle guest complaints with professionalism and empathy, ensuring prompt resolution and documentation
Compliance: Adhere to organizational policies, health and safety standards, and maintain required records
Lead the day-to-day operations of the VIP Lounge, ensuring exceptional service delivery in line with brand standards
Serve as the primary point of contact for VVIP guests, managing requests, preferences, and feedback to create seamless, memorable experiences
Act as a hands-on leader, fostering a culture of anticipatory service, loyalty, and guest engagement
Key requirements:
Education: Minimum High school diploma or official certification; valid driver’s license required
Experience: 5+ years in
luxury
hospitality, with 1+ year in a supervisory/managerial role; multilingual skills preferred
Preferred background as hotel Front Office Manager and/or F&B; Manager, VIP Lounge Manager, Private Members Club Manager
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