13 set - Casalpusterlengo
UPS
Esplora la tua prossima possibilità in un'organizzazione Fortune Global 500. Immagina possibilità innovative, sperimenta la nostra gratificante cultura e lavora con team di talento che ti aiutano a migliorare ogni giorno. Sappiamo cosa serve per guidare UPS verso il futuro: persone con una combinazione unica di competenze + passione. Se hai le qualità e la motivazione per guidare te stesso o i team, abbiamo a disposizione ruoli per permetterti di coltivare le tue competenze e permetterti di progredire.
Descrizione impiego:
The Customer Care Supervisor leads the daily order management and customer service activities for UPS Healthcare across multiple clients, overseesing a dedicated Customer Care team, ensuring high-quality service delivery and operational excellence.
He/She acts as the primary point of contact for key site clients and their customers, maintaining strong and proactive relationships through frequent communication, high-volume phone interactions, and regular in-person engagements such as customer visits and quarterly business reviews.
The Customer Care Supervisor keeps clients informed about service performance, product updates, customer issues, and system-related matters. He/She contributes to the development of client-specific solutions and supports the ongoing management of client profitability. This role collaborates closely with the Operations teams on a daily basis to manage order flows, perform operational checks, and ensure smooth end-to-end processes. In addition, it works with the Information Technology (IT) team to resolve system issues, implement enhancements, and ensure successful Electronic Data Interchange (EDI) integrations.
Required Skills & Experience
- Proven experience in a Customer Service team, preferably within structured pharma or pharma logistics organizations.
- Strong leadership skills with demonstrated experience in guiding, developing, and motivating a customer-facing team.
- Excellent command of the English language, b
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