13 set - Milano
Hospitality Industry
Guest Relations Specialist - Milan
We are a tech-driven hospitality company operating in the short-term rental sector. We combine the comfort of a home with hotel-level services, using technology and innovative processes to deliver a seamless guest experience.
We are looking for a Guest Relations Specialist to join our team and act as the main point of contact for guests before, during, and after their stay.
Key Responsibilities
- Ensure a smooth, high-quality guest experience
- Coordinate with housekeeping and maintenance teams
- Handle guest requests, issues, and feedback in a timely and professional manner
- Use digital tools and management systems to support daily operations
Requirements:
- Previous experience in hospitality, short-term rentals, or customer service
- Excellent command of English (spoken and written); additional languages are a plus
- Strong passion for technology and digital tools
- Good communication and problem-solving skills
- Proactive attitude and team-oriented mindset
What We Offer
- Meal vouchers
- ATM public transport pass
- Gym pass
- Company laptop
- Company mobile phone
- A dynamic, tech-oriented hospitality environment
Job Details
- Location: Milan (domicile in Milan required)
- Schedule: 5 days per week, including weekends and public holidays
- Shifts: 9:30 AM - 6:00 PM or 10:30 AM - 7:00 PM
- Availability: Occasional phone availability until midnight
If you are passionate about hospitality, technology, and guest experience, we would love to hear from you.
Contratto di lavoro: Tempo completo
Retribuzione: Fino a €26.000,00 all'anno
Benefit:
- Buoni pasto
- Cellulare aziendale
- Computer aziendale
- Supporto allo crescita professionale
Sede di lavoro: Di persona
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