Senior Customer Success Manager
Pubblicato il 13-09-2026 - Prime Insights in Lodi
Customer Success Manager
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Remote | Global Team
About Us
Prime Insights is a Sweden-based technology company reaching millions of diverse users through our proprietary Market Research Panel. Our innovative technology supports our international community and gives our members a world-class survey-taking experience.
We specialize in the mobile games and digital entertainment space, helping our clients gain meaningful insights through online quantitative research. Our mission is to connect authentic members with our clients' market research surveys, delivering accurate feedback that helps shape the future of mobile games and beyond. Members are rewarded with incentives that ensure sincerity and engagement, making research impactful for all.
The Role
We are looking for a Senior Customer Success Manager who is energetic, proactive, and motivated to grow with us.
This person will play a role in building strong relationships with our partners and ensuring smooth collaboration across projects. You'll be working in a dynamic, fast-paced environment where communication, problem-solving, and data-driven decision-making are key.
What You'll Do
- Build and maintain strong relationships with partners, ensuring satisfaction and trust.
- Serve as the main point of contact for new and existing clients, guiding them through our processes.
- Analyze and interpret data to provide insights that support client success and internal improvements.
- Actively identify opportunities to enhance the client experience.
- Collaborate with cross-functional teams to address challenges and deliver results.
- Learn and adapt quickly to company-specific tools, processes, and technologies.
What We're Looking For
- Previous experience in Customer Success, Account Management, or a client-facing role (experience with data is a strong plus).
- Excellent communication skills - confident, engagin