13 set - Milano
E.ON Gruppe
Customer Distributors Operations Specialist
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E.ON Energia S.p.A. | Permanent|Tempo pieno | Milano
The new E.ON is one of the strongest operators of European energy networks and energy-related infrastructure, as well as a provider of advanced customer solutions for more than 50 million customers. With a total of over 75,000 employees, we are represented in 15 countries. This makes us ideally positioned to help drive Europe's energy transition. By focusing on two sustainable growth areas fully commits itself to the fundamental transformation of the energy world. As one of Europe’s largest energy service providers we will actively drive the energy transition in Italy and Europe. E.ON is a pioneer in developing new and innovative energy solutions and attract the brightest minds in the energy sector.
Our Team
Within the Distributors & Metering Services function, you operate in a highly interconnected environment,
working closely on a daily basis with Credit, Billing, Customer Care, IT, Sales, Energy Market, and Corporate functions. Active cooperation and the ability to build trust-based relationships are essential elements, in line with an inclusive and authentic approach. The team brings together diverse skills to manage complex processes and deliver effective operational impact.
Your Field of Play
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- Manage customer requests post- acquisition processes, ensuring quality and a results-oriented approach
- Carry out activities related to the Social Bonus and support data collection for Authority investigations, applying a solid analytical approach
- Handle customer complaints, requests, and inquiries in a back-office setting, anticipating needs and delivering excellent customer outcomes
- Manage core business activities, including On-Condition Updates taking full ownership
- Develop new processes and services on the Integrated Info
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