13 set - Ficarazzelli-bagni Italia
onOffice Italia
Support / Customer Support Manager (m/f/d)
Full-time | Turin | Salary: €24,000 – €30,000 / year
Pronto/a a candidarsi? Prima di farlo, si assicuri di leggere tutti i dettagli relativi a questo lavoro nella descrizione sottostante.
Empower real estate professionals with reliable software solutions.
Real estate processes demand clarity, speed, and dependable technology. As a Customer Support Manager at onOffice in Turin, you will be the direct line of support for property professionals across Italy, helping them navigate our CRM software, resolve daily technical challenges, and optimize their business workflows.
About the Turin Team We combine local client proximity with international technical strength. Operating from our central Turin office, our team drives onOffice growth in the Italian market with direct decision-making paths, structured processes, and an open, pragmatic workplace culture.
Key Responsibilities
- Guide Italian real estate companies on using onOffice enterprise software and modules via phone and online channels.
- Process and resolve software inquiries systematically through our CRM ticketing system, documenting clear solutions.
- Customize property listing templates (exposés) and contract structures to simplify daily client operations.
- Collaborate directly with specialized technical departments at our German headquarters on complex software cases.
Requirements
- Practical experience in customer service, software support, or technical client care (open to both entry-level talent and experienced support professionals).
- Fluent Italian skills for client communication, strong English for international teamwork, and basic German skills for internal collaboration with headquarters.
- Strong active listening skills, logical problem-solving abilities, and a focus on delivering practical user solutions.
- Comfort working with modern web-based software tools and structured workflow management systems.
Benefits
- Security & Clear Prospects: Transpar
24 set - Milano
3240 Kyndryl Italia
24 set - Gaggiano
Ams Italy
24 set - Orta San Giulio
Cannavacciuologroup
24 set - Sommariva del Bosco
Bachecalavoro