13 set - Genova
Carnival Cruise Line
Are you ready to turn data into decisions that really make a difference?
Join us in Genoa as BI Reporting Analyst, you’ll bridge business, analytics and IT, transforming complex commercial needs into clear, impactful BI solutions.
Live your ambition. Lead with impact
You will play a key role in accelerating Costa’s data‑driven evolution, empowering our Global Customer Center with clear insights, smarter processes, and a stronger decision‑making culture, understanding processes, KPIs, and commercial dynamics and knowing how to turn insights into action.
_ BI Business Analysis & Requirements Translation_
You will act as a bridge between business stakeholders and IT teams, capturing processes, KPIs, and operational dynamics. You will translate complex business needs into clear IT requirements, supporting initiatives across Genoa, Barcelona, and São Paulo and contributing to the ongoing transformation of the Global Customer Center.
_ Reporting, Insights & Data Governance_
You will develop ad‑hoc analysis and reports to support pilot initiatives and guide their evolution.
You will ensure data quality, consistency, and alignment with governance principles.
_ Self‑Service BI Enablement & Cross‑Functional Collaboration_
You will promote and enable self‑service BI capabilities, fostering autonomy, data literacy, and adoption of BI tools across the Customer Center. You will have the chance to collaborate with Sales, Operations, IT, and Analytics teams, communicating data scenarios and operating with agility in a fast‑paced, commercial environment.
What makes you unique
- 5+ years of experience in BI, analytics & business analysis roles.
- Strong hands-on experience with Power BI (reporting, dashboard design, data modelling).
- Excellent communication skills to collaborate with cross-functional teams and to translate data into actionable insights.
- Fluency in English.
- Experience or familiarity with Contact Center environments is a plus.
What we offer
_ Your Jour
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