13 set - Bergamo
Schneider Electric
Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success. This role blends hands-on problem-solving with strategic consulting—you’ll lead complex maintenance projects, troubleshoot multi-component systems, and help customers achieve optimal performance.
What will you do?
- Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts
- Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety
- Deliver technical consulting to customers and internal teams to uncover needs and support business development
- Guide field service engineers and coordinate across teams to provide seamless, high-quality service solutions
What are the key skills we are looking for?
- Active Listening — advanced level; understanding customer concerns and translating them into technical solutions
- Customer Support — advanced level; delivering proactive service that builds trust and long-term relationships
- Maintenance and Repair — advanced level; executing complex maintenance to maximize system reliability
- Predictive Maintenance — advanced level; using data and diagnostics to prevent failures before they occur
- Problem Solving — advanced level; diagnosing root causes in multi-component systems under pressure
- Resilience — advanced level; maintaining focus and performance in high-stakes service environments
- Safety Standards — advanced level; ensuring all work meets regulatory and safety compliance requirements
- Technical Documentation — advanced level; creating clear records that support knowledge transfer and compliance
What qualifications will make you successful?
- Strong collaboration skills to work across functions and drive solutions in a technical ecosystem
- Ability to explain complex technical information clearly to diverse audiences with confidence
- Proactive approach that anticipates chall
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