11 set - Emilia-Romagna
Carestream Healthcare International
Essential Responsibilities
Main responsibilities would be managing the service managers and service channels in the International Regions with direct management of all service teams.
Being responsible for and driving the service revenue, containing costs and overall owner of the service P&L; for International.
Leading the regional service training function and technical training centre to facilitate training across the region for both direct and indirect customers.
Driving the technical and escalation support teams as well as interfacing with R&D; and operational teams for all technical support items.
Being the main point of contact for all customers and service channels in the region.
Deliver the agreed KPI's and financial targets set by the company.
Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in International.
Ensure service is carried out in a compliant way adhering to standard local and global SOP's and compliant company processes to deliver service in a compliant professional manner.
Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit.
Drive customer satisfaction through the delivery of high-quality, cost-effective service.
Being International focal point of contact for cross functional communication with global teams such as R&D;, operations, out of box issues, etc.
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Qualifications / Skill Requirements
Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience.
Demonstrated service management experience in Medical Device Industry
Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers.
Demonstrated ability to lead and implement organisational change and provide clear direction to staff.
Willingness to travel overseas and within International when required.
The successful applicant will have:
Demonstrated ability to supervise and lead a team of technical field staff
Demonstrated channel management experience preferably in healthcare.
Must be results driven with a strong ability to drive outstanding customer service
Excellent written and verbal communication skills.
Strong Technical Knowledge of X-ray products. CT&MRI; and other modality experience is a premio. xrdztoy
The ability to travel within International as required.
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