13 set - Milano
Jobtailor
Requirements
- Solid knowledge of Customer Operations processes within the energy & utilities sector
- Strong analytical and problem-solving skills
- Understanding of the business context and ARERA-regulated framework
- Ability to synthesize complex information for different stakeholders
- Proficiency in MS Office (Excel, Access, PowerPoint)
- English as an additional skill
- Growth- and innovation-oriented mindset
- SQL or other programming languages are a plus
Core Competencies
Demonstrates strong analytical and problem-solving capabilities within Customer Operations processes in the energy and utilities sector, with a focus on data consistency and effective collaboration. Proficient in managing billing data and understanding ARERA-regulated frameworks to drive continuous improvement and innovation.
Highest-signal resume keywords
- Customer Operations Processes
- Analytical Skills
- Problem-Solving Skills
- MS Office Proficiency
- ARERA-Regulated Framework
Hard Skills
- Data Management
- Billing Data Monitoring
- SQL
- Data Analysis
- Tariff Charge Allocation
Soft Skills
- Growth-Oriented Mindset
- Effective Collaboration
- Information Synthesis
Industry Keywords
- Energy Sector
- Utilities Sector
- Digitalization
- Performance Management
- Corporate Information Systems
Tools & Technologies
- MS Excel
- MS Access
- MS PowerPoint
- Manage discrepancies between inbound and outbound cycles by aligning supply points, volumes, and amounts
- Drive corrective actions using an analytical, data-driven approach
- Monitor and update billing data, commercial master data, and RCU
- Oversee correct allocation of tariff charges to the billing system
- Identify and manage high-consumption gas delivery points outside the TIF scope
- Verify data consistency requested by other departments across corporate information systems
- Contribute to continuous improvement, digitalization, and effective collaboration within the Performance Management & Reporting team
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