Guest Experience Line Agent - Upsell & Service Excellence

13 set - Milano
Meliá Hotels International

Meliá Hotels International in Milano is seeking an experienced Guest Service Line Agent to handle guest requests by telephone and drive customer satisfaction. You will personalize experiences, offer tailored services, and apply upselling techniques while upholding departmental standards.

Ideal candidates have 2 years in a customer-facing role and a background in Tourism, Hospitality, or Marketing. This position follows the National Collective Contract Turismo AICA level C2 with a monthly gross

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