Customer Success — Italy
Pubblicato il 13-09-2026 - Waiterr in Milano
Carry Italian venues from onboarding to long-term champion. Native Italian + hospitality background.
You will turn new accounts into long-term champions. The team is part teacher, part troubleshooter, part operations consultant.
Responsibilities:
- Onboard new venues from kickoff to first month-end close.
- Run quarterly business reviews and proactive health-checks.
- Drive expansion and reduce churn through proven playbooks.
- Feed product with structured insight from the field.
Requirements:
- 3+ years in customer success, account management or hospitality operations.
- Calm under pressure — you have closed at least one shift in your life.
- Strong written and verbal communication in English and one local language.