Technical Support Specialist
Pubblicato il 13-09-2026 - KPM Analytics in Trento
KPM Analytics is a global leader in scientific instrumentation, dedicated to helping companies manage product quality and brand value across diverse sectors, including food, agriculture, industry, environment, and clinical applications. Our innovative solutions empower clients to meet critical quality parameters and enhance their operational effectiveness.
The company sets the standard for many multinational corporations that integrate our Industrial Machinery for product quality control into their production lines, with automatic rejection of nonconforming products.
Through its industrial Vision Systems, we help our customers improve product quality, optimize processes, maximize line efficiency, and reduce waste.
The company has its main office and production unit based in Pergine (TN). EyePro System is part of the KPM Analytics group, headquartered in Boston (MA), USA.
Duties and Responsibilities:
Join KPM Analytics as a Technical Support Engineer (IT)
in our Trento facility and become part of a dedicated team providing exceptional technical support oriented to our clients in the food and industrial sectors. This pivotal role focuses on providing top-tier customer service and on monitoring, troubleshooting, and supporting database-based software, ensuring data integrity, availability, and performance across various environments.
As a minor part, you will also be involved in support activities such as customer training, maintenance, troubleshooting, and software upgrades for our Vision Inspection systems through remote support, contributing to our reputation as an industry leader known for quality control solutions that enhance product quality and operational efficiency.
Key Responsibilities:
- Serve as the primary point of contact for installation, development, and troubleshooting of existing database-based software, with a focus on Machine Vision.
- Analyze and understand customer requests. Provide technical direction and support to customers on the proper use of