Senior Learning Experience Manager
Pubblicato il 13-09-2026 - Allianz in Milano
JOB SUMMARYThe role oversees our global Operations Learning Facilitation Teams and is reporting to the Head of Learning for Travel Operations. The role is responsible for managing regional Training Teams and supporting them in designing, implementing, executing learning and development programs tailored to the operational needs of our organization across Business Units for Travel Claims and Contact Centre/Sales and Service. This role collaborates closely with operational stakeholders, local recruitment, and wider learning teams to identify training needs, develop relevant content, and ensure consistent delivery of high-quality learning experiences to enhance the skills, knowledge, and performance of our operational teams. This role is essential in understanding and aligning to business strategy in order to integrate high-quality standards and processes within training pathways to drive efficiency, customer satisfaction and quality within the organization. WHAT YOU DO• Collect training needs through different sources including Operations, Recruitment, Compliance,
Stategic Teams and Key Initiatives• Design training plans/programmes to meet business and customer needs • Oversee content creation or support materials produced by direct reports.• Ensure training contents are aligned with learning objectives and matching the LoB targets and ambition• Training pathway: Identify key skills and competencies required to drive operational excellence with the other functions. Assess the required pathways to address the different population to be trained. • Coordinate the training content creation with the right stakeholders• Cooperate with BU Trainers and stakeholders to manage localization of contents. • Coach, motivate and develop a global team of Training Facilitators • Maintain oversight and direction of training provided third parties • Support local/regional implementation of learning management systems (LMS) or other technology platforms to facilitate learning delivery an