13 set - Italia
Gruppo importante
Job Title: Customer Success Specialist
Department: Sales
Role Objectives:
- Accelerate the sales process by demonstrating to customers the immediate value of our solutions and services.
- Sense of urgency to achieve objectives.
- Maximize the number of deals closed in a short time, emphasizing the effectiveness and uniqueness of our SaaS offerings.
Main Responsibilities:
- Effective Contact: Establish effective relationships with customers to quickly understand their needs and guide them toward appropriate solutions.
- Proactive Approach: Anticipate potential customer requests/requirements by proposing effective and valuable solutions to transform them into growth and optimization opportunities.
- Customer Goal Focus: Understand each customer's needs and then help them use the solution or service to achieve their goals.
- Rapid and Focused Assistance: Provide targeted assistance on using our platform, emphasizing how our software can meet the customer's specific needs.
- Collaboration: Work dynamically with the Marketing and Development departments to identify effective strategies and present valuable proposals.
- Customized Sales Strategies: Utilize innovative sales approaches,
such as Challenger Sales, to challenge customer perspectives and accelerate purchasing decisions.
- Feedback for Rapid Innovation: Gather customer feedback to quickly inform the development team about potential product improvements or adjustments.
Additional Duties:
- Identify and qualify new business opportunities in Austria, aiming for rapid conversion of leads.
- Close business agreements quickly, optimizing sales cycles.
- Monitor sales performance and create detailed reports using CRM systems and enabling technologies effectively.
- Work in a dynamic and fast-paced environment, continuously adapting to market needs.
Qualifications:
- Experience in Customer Success roles or similar, preferably in a SaaS context.
- Self-motivation and focus on achieving goals.
- Strong communication, persuasion, and negotiation skills.
- Ability in critical thinking, analysis, and problem-solving.
- Results-oriented and customer satisfaction-driven.
- Proficiency in using computer tools and CRM systems.
- Good knowledge of English to interact in an international context.
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