13 set - Rivalta di Torino
Ge Healthcare
ph3Job Description Summary /h3 pPost Sales sAs part of the Health Care Systems International service business, the service HQ Online Center team is providing technical expertise and support to regional services teams. The Online Center Service Process Project Leader is working at service OLC headquarter level. He /She reports to the Ultrasound Service Manager. The principal role of the service process project leader is to lead technical projects for the service organization in addition to define, maintain clarify service processes in one or multiple modalities. He /she is responsible for monitoring business costs and operational metrics and define and deploy action plans to improve quality, reliability, and customer satisfaction. To this purpose the SPPL will interact with engineering, marketing, finance, and regional counterparts. /p h3Job Description /h3 h3Roles and Responsibilities /h3 ul liLead projects for International HQ service organization /li liMonitor business costs and quality operational metrics, define, and deploy action plan to improve quality, reliability, and customer satisfaction /li lisupport modalities targets for service productivity, and service labor cost reduction. /li liDrive projects with OLEs to prioritize and solve customer issues. /li liBe the interface of the OLC team with external partner on new initiatives. /li liBe facilitator of the team issues resolution /li liSupport OLEs for remote education Initiatives /li liCoordinate regional modality leaders’ actions on service processes improvement and proactively communicate and share information with regional and multifunctional teams. /li /ul h3Quality Specific Goals /h3 ul liAware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals,
and applicable laws and regulations as they apply to this job type/position /li liComplete all planned Quality Compliance training within the defined deadlines /li liIdentify and report any quality or compliance concerns and take immediate corrective action as required /li /ul h3Required Qualifications /h3 ul liDegree in Engineering or similar /li liAt least 10 years’ experience in service of specific modality. /li liProven leadership skills (experience successfully managing projects/issues) /li liMinimum 5 years professional experience in a team organization role in an international environment. /li liFluent English. /li /ul h3Desired Characteristics /h3 ul liClear and effective communicator with strong analytical and problem‑solving abilities to drive well‑structured execution. /li liExperienced leader and coach, capable of motivating, mentoring, and leading teams of technical experts. /li liCustomer‑and externally focused, with a solid understanding of customer needs, market dynamics, and industry trends. /li liChange‑driven and resilient, open to challenges and continuous learning, with the energy to lead transformation. /li liCollaborative and globally minded, able to work effectively across cross‑functional and international project teams. /li /ul h3Note /h3 pbTo comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. /b bFor roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used. /b /p h3Additional Information /h3 pRelocation Assistance Provided: No /p /p #J-18808-Ljbffr
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