Workplace Operations Specialist

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ppMSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment. /ppFrom a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change. /ppMSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India). /ppMSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company. /ppWith over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines. /ppWorking within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth. /ppIn 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business. /ppDo you recognize yourself? Then come work with us and be part of MSC’s family! /ph3Global Workplace Operations Specialist /h3h3Position /h3pMSC Technology is looking for an experienced Global Workplace Operations Specialist to join its Global IT Workplace Operations team in Turin, Italy. /ppThe successful candidate will be responsible for supporting and operating the company’s global workplace environment, ensuring effective incident resolution, application support, endpoint management, and a high-quality end-user experience. /ppThe role will act as an escalation point for Local IT teams and the Global Service Desk, working closely with Global Workplace Subject Matter Experts (SMEs) and external technology vendors to troubleshoot complex issues, support application releases and changes,



and continuously improve workplace services. /ppThis role is ideal for professionals with a strong background in end-user computing and workplace technologies, strong troubleshooting capabilities, a service-oriented mindset, and a passion for technology and continuous improvement. /ph3Key Responsibilities /h3ulliProvide operational support for the global workplace environment, including Microsoft Windows 11, Microsoft 365, Citrix, Printix, PCs, peripherals, and mobile devices. /liliResolve incidents escalated by Local IT teams and the Global Service Desk, independently troubleshooting hardware, software, operating system, and application-related issues. /liliTrack incidents and service requests through resolution, identifying and escalating situations requiring urgent attention when necessary. /liliSupport the administration, testing, installation, deployment, release, and change management of workplace applications and services. /liliWork closely with Global Workplace SMEs and third-party technology vendors such as Microsoft and Dell to investigate and resolve complex technical issues. /liliSupport and train Local IT teams and the Global Service Desk, sharing technical expertise and maintaining procedures, knowledge base articles, and “How-to” documentation. /liliContribute to IT asset management and IT service management activities in line with ITIL standards and company processes. /liliSupport workplace optimization, automation, continuous improvement initiatives, and ad hoc projects to enhance service quality, efficiency, and end-user experience. /li /ulh3Qualifications Experience /h3ulliApproximately 5 years of professional experience in Workplace Operations, End-User Computing, IT Support, or similar enterprise IT environments. /liliStrong knowledge of Microsoft Windows 11, Microsoft 365, PCs, peripherals, mobile devices, and end-user workplace technologies. /liliSolid experience in end-user support, technical troubleshooting, incident resolution, system optimization, and application deployment. /liliGood understanding of IT Service Management and IT asset management processes, preferably following ITIL practices.



/liliKnowledge of Microsoft Intune and endpoint management technologies is considered an advantage. /liliExperience with ServiceNow or equivalent ITSM platforms and enterprise printing solutions such as Printix is considered an advantage. /liliStrong problem-solving, analytical, customer-service, organizational, communication, and teamwork skills, with the ability to work autonomously in complex environments. /liliProactive and results-oriented mindset, curiosity and passion for technology, willingness to learn, and professional proficiency in written and spoken English. /li /ulh3Diversity and Inclusion /h3pThis job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198/2006, as subsequently amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003). /ppIn compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position. /ppThe position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria). /ppThe classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role. /ph3What we offer /h3pWe offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group. /ppMoreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to agevolazioni all employees. /ppOur Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7uksdr