13 set - Bergamo
MPower Plus
Role: ServiceNow Sr. ConsultantLocation: Italy(50% Travel required to client location)Contract : 6-12+ Months contractKey Responsibilities- ServiceNow Professional Services / Consulting experience- Ability to travel- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving- ServiceNow certifications in aligned workflow (CSA/CAD/CIS)- Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership- Creative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution- Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution- Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.- Provide oversight and unit testing of code developed by partner or customer employees- Provide feedback to product development to improve the product based on experiences gained with customers- Contribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes.- Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions- Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.- Act as a resource to customers by providing expertise on technical matters related to products and solutions.- Provide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.- 8+ years of ServiceNow Professional Services / Consulting experience- Ability to travel- Experience leveraging or critically thinking about how to integrate AI into work processes,
decision-making or problem-solving- ServiceNow certifications in aligned workflow (CSA/CAD/CIS)- Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership- Creative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution- Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution- Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.- Provide oversight and unit testing of code developed by partner or customer employees- Provide feedback to product development to improve the product based on experiences gained with customers- Contribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes.- Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions- Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.- Act as a resource to customers by providing expertise on technical matters related to products and solutions.- Provide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.Role: ServiceNow Engagement ManagerLocation: Italy(50% Travel required to client location)Contract :
6-12+ Months contract- ServiceNow Professional Services / Consulting experience- Ability to travel.- Own end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectations- Manage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gaps- Serve as the primary customer-facing contact — handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and pace- Produce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of utilisation, risks, actions, and financial burn to both customers and internal leadership- Maintain accurate records of consultant time, scheduling confirmations, and SOW milestone tracking to support accurate and timely invoice processing- Monitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers and Practice leadership in a timely manner- Support the onboarding and offboarding of resources, including access provisioning coordination, SOW familiarisation, and customer introductions- Maintain RIDAC logs and ensure actions are followed up consistently across the portfolio- Identify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where required- Collaborate with Finance and Commercial teams to reconcile actuals against contracted hours and support accurate revenue forecasting- Be the single contact to encourage collaboration and customer agreement on proposed solutions.- Mentor Customer Outcomes or Partner team members and identify gaps between actuals and plan of record, driving resolutions.- Understands core AI concepts, ethical considerations and platform capabilities, and can explain their application in customer contexts with support.- Creativity with comfort running projects independently and collaborating as needed- Success driving complex issues through analysis and resolution- ServiceNow Certifications (CSA/CAD/CIS)PMP/Prince II certifications
15 set - Vicenza
Relizont
15 set - Pomezia
Alfasigma Group
15 set - Italia
Aretè & Cocchi Technology
15 set - Medolago
Pqe Group