13 set - Lazio
Confidential
About the role
As Store Manager, you’ll combine a strong commercial mindset with warm, inspiring leadership, creating a space where both customers and the team feel connected, motivated and part of the company.
We’re looking for someone energetic, intuitive and results-driven, who knows how to turn strategy into action while keeping the magic alive on the shop floor.
What you'll do
Sales & Customer Experience
- Lead the team to achieve and exceed sales targets while always protecting the quality of the customer experience.
- Analyse key KPIs such as sales, conversion, average basket and individual performance, turning insights into clear actions.
- Build genuine customer relationships and encourage loyalty through thoughtful, personal service.
Team Leadership
- Inspire, coach and support your team to perform at their best and grow within their roles.
- Set clear expectations, provide regular feedback and celebrate both individual and team achievements.
- Organise schedules, shifts, holidays and daily priorities to ensure the store runs smoothly.
Store Operations
- Oversee stock management, replenishment and back-of-house organisation.
- Manage returns, exchanges and online orders, ensuring a seamless experience for the customer.
- Guarantee that internal processes, documentation and operational standards are followed consistently.
- Anticipate challenges and solve them with a practical, proactive and positive mindset.
Strategy & Collaboration
- Share valuable insights from customers, the team and store performance to help improve the business.
- Identify opportunities to enhance sales, operations and the overall customer experience.
What we're looking for:
People who...
- Are passionate about fashion and delivering outstanding customer experiences.
- Naturally connect with people and communicate with confidence.
- Enjoy working in a dynamic, fast-paced environment.
- Are proactive, positive and detail-oriented.
- Speak fluent italian and english, other languages will be a plus.
Why join Flabelus?
- Be part of a fast-growing international fashion brand.
- Join a close-knit team where every contribution matters.
- Grow your career alongside an expanding business.
- Represent a brand built on creativity, craftsmanship and storytelling.
- Help create magical moments for customers every single day.
We can't wait to meet you!
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