13 set - Parma
Tennant
pbWho is Tennant? /b /ppTennant Company is a global leader in the field of professional cleaning equipment and solutions. /ppFor over 150 years, we have stood out for innovation and our commitment to developing sustainable technologies designed to meet our customers’ needs. /ppOur goal is to actively contribute to a cleaner, safer, and healthier world through eco-friendly solutions that improve quality of life. /ppWith manufacturing plants, operational offices, and sales and service networks worldwide, joining Tennant means embarking on a career path full of opportunities — both locally and internationally. /ppbr/ppbJob Summary /b /ppThe Technical Support Engineer is responsible for delivering high-quality post-sales technical support to customers and service partners, ensuring customer satisfaction and contributing to the continuous improvement of products and service processes. /ppThis role requires strong technical expertise, customer orientation, and problem-solving skills, acting as a key interface between customers, service networks, and internal functions such as RD, Quality, and Operations. /ppbr/ppbKey Responsibilities: /b /ppbTechnical Support /b /pulliProvide second-level technical support on IPC/Tennant products and solutions (diagnostics, troubleshooting, and issue resolution) /liliManage complex technical inquiries from customers, subsidiaries, and authorized service partners /liliSupport field service teams in resolving on-site technical issues (phone call, video call) /li /ulpbTicket Management Customer Care /b /pulliManage and monitor support requests through internal ticketing systems /liliEnsure timely responses and resolution in line with company SLAs /liliMaintain clear, proactive,
and professional communication with customers and internal stakeholders /li /ulpbAnalysis Continuous Improvement /b /pulliAnalyze recurring technical issues and failure trends /liliCollaborate with Quality and RD teams to identify root causes and implement corrective actions /liliContribute to product improvement and warranty cost reduction initiatives /li /ulpbTraining Documentation /b /pulliSupport the development and delivery of technical training (internal and external) /liliCreate and update technical documentation (instruction files, FAQs, technical bulletins) /liliShare best practices across the service network /li /ulpbCross-functional Collaboration /b /pulliInterface with Sales, Customer Service, and Operations teams /liliSupport new product launches from a technical perspective /liliParticipate in projects aimed at improving after-sales service performance /li /ulpbr/ppbRequired Qualifications: /b /pulliDegree or technical diploma in Mechanical, Electrical, Mechatronics, or related fields /liliPrevious experience in a similar role is recommended (aftersales, service, or technical support) /liliSolid knowledge of electromechanical, electrical systems and troubleshooting techniques /liliGood command of English, second language strongly recommended /liliExperience with CRM and ticketing systems /li /ulpbr/ppbKey Competencies: /b /pulliStrong customer focus /liliAnalytical thinking and problem-solving skills /liliEffective communication and teamwork abilities /liliProactive mindset and autonomy /liliAbility to prioritize and manage multiple tasks /liliAvailability to travel independently in Italy and EMEA region /li /ulpbr/ppThe offer includes direct employment with the company on a permanent contract, with a gross annual salary ranging from €28,000 to €35,000. /ppbr/ppThe indicated salary range reflects the expected compensation for the role and is defined based on objective criteria related to the job, including responsibilities, scope, and market benchmarks. Placement within the range will depend on factors such as experience, qualifications, demonstrated capabilities, and internal equity. In addition to base salary, employees may be eligible for a competitive benefits package and applicable incentive programs. /ppbr/ppIf you’d like to apply for this role, attach your CV and tell us why you would be a great fit for our team! /p
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