Technical support engineer

13 set - Milano
Felicitysolar

Aftersales Engineer (Italy Branch)Location: Via Leone Tolstoi 69, 20812 Limbiate MB,Milano

Salary range:2000~4000 monthly (gross salary)Responsibilities:

- Troubleshooting: Conduct remote or on-site investigations to identify product issues, maintain system operation, and ensure customers can use the products effectively.
- Pre-sales support: Prepare technical proposals, write bid documents, demonstrate product functions to customers, and assist sales in closing deals.
- Post-sales training: Teach customers how to use the products, collect feedback and pass it on to the R&D; department to improve the products.
- Translation requirements for product and technical materials.

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