13 set - Milano
BYD EUROPE
About the role
This position focuses on delivering expert technical service for premium electric vehicles, both on-site and remotely. It includes troubleshooting and repairing mechanical, electrical, and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases, and support ongoing quality improvements.
Key Responsibilities
1. On-Site Technical Service
Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.
2. Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
3. Cross-Functional Issue Escalation
Coordinate with Quality, R&D;, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.
4. Big Data & Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics,
propose solutions, and track case progress in real time.
5. Quality Feedback & Improvement
Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.
6. Premium Customer Interaction
Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.
Profile
Professional Background:
- At least 5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.).
- Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.
- Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.
Technical Skills:
- Solid diagnostic and t
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