Front Office Manager
Pubblicato il 13-09-2026 - Marriott International in Brucoli
Additional Information
Job Number26025946
Job CategoryRooms & Guest Services Operations
LocationMangias Brucoli Sicily Autograph Collection, Contrada Gisira, Brucoli, Syracuse, Italy, 96010
ScheduleFull Time
Located Remotely?N
Position Type Management
Additional Information:This hotel is owned and operated by an independent franchisee, Aeroviaggi SpA. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangia’s Brucoli Sicily Autograph Collection for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.
Key Responsibilities:
- Planning Front Office operations based on occupancy forecasts
- Supervises Front Office team and ensures service standards
- Handles guest requests, complaints, and feedback directly
- Communicates guest needs across departments to ensure resolution
- Authorizes spending limits, room credits, and department budgets
- Participates in recruitment, training, and performance reviews
- Promotes upselling and cross-selling to boost revenue
- Leads internal meetings and attends cross-departmental sessions
- Monitors costs, revenue, and financial performance of the Rooms division
- Reviews performance reports and KPIs
- Works toward guest satisfaction targets and review score goals
What we offer:
- Type of contract seasonal.
- Accommodation available
- Meals provided
- Career growth opportunities within the company
- Dynamic and collaborative work environment
- Ongoing training