13 set - Segrate
Microsoft
Overview
As the Europe South Consulting Practice Lead, you’ll play a critical role in the Europe South Industry Solutions Delivery Leadership Team. This high-impact position involves accelerating our journey to AI-first consulting - driving innovation, empowering teams, and redefining what’s possible for our customers. You will be responsible for the deployment of a portfolio of complex customer solutions operating at the leading edge of Microsoft technologies. This role will lead a multi-disciplined technical and delivery team and establish a deep understanding of customer strategies and translating them into tangible customer and business outcomes that driven transformation.
Responsibilities
DriveTransformationalCustomer Outcomes & Experience
- Creates a customer-centric culture within the practice that drives digital transformation and ensures customer satisfaction across the entire operating unit by directly owning customer relationships.
- Improve customer experience by identifying trends across industries and regions, implementing programmes that enhance processes,
organisational design, and resource utilisation.
- Lead the delivery of complex technology programs from solutioning through to closure, ensuring contracted outcomes and measurable business value are delivered for customers.
- Drive deal design, coaching teams on processes and leveraging assets, and IP for high-impact engagements.
- Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level.
Lead Operational & Financial Delivery
- Own financial performance for a portfolio of consulting contracts, ensuring the achievement of critical targets such as Commercial Cloud Consumption or usage rates that deliver ROI for the customer and Microsoft
- Manage P&L; for the practice with a focus on Consulting Revenue & Margin, and Utilisation through a disciplined rhythm of business
- Ensure gov
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