13 set - Porto Cervo
Belmond
Romazzino, a Belmond Hotel, located in the stunning Costa Smeralda, is seeking a talented Front Office Agent to join our team for the 2027 season.
You will be the curator of our guest journey, an essential member of the Front Office team, devoted to crafting refined, memorable experiences from the moment guests arrive. You will embody care, confidence, curiosity, and a strong sense of community, bringing elegance and warmth to every interaction.
Working closely with guests throughout their stay, you will anticipate their needs, uncover their preferences, and create personalised moments that reflect the spirit of Belmond.
Responsibilities
- Fulfil Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times
- Responsible for cash accounting, including the payment of guest bills
- Communicate all relevant guest and group activity to the appropriate internal parties
- Anticipate guests' needs and handle guests' complaints professionally
- Ensure that all guest details are accurately collected
- Run End of Day processes and complete all relevant day closure accounting checks
- Ensure that all relevant communications are processed correctly
Requirements
- Effective communication skills
- Strong emotional intelligence
- Ability to collaborate and work in a team
- Results-driven mindset
- Adaptable and flexible
- Fluent in English and Italian; a third language is a plus
- Professional experience in the same role within a luxury environment
Benefits
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Seasonal employment contract in accordance to C.C.N.L. Settore Turismo (Confindustria)
- Ongoing learning and career development opportunities
- Complimentary staff meals
- Accommodation for non-resident team members
- Uniforms provided and
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