13 set - Milano
Sanofi
Omnichannel Internship
Milan, Italy
About the job
Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide.
As Omnichannel Intern, you will be part of an inspiring team and you will support omnichannel activities on ongoing projects. These activities play a pivotal role in Sanofi’s transformation, enabling the effective adoption of Artificial Intelligence, data-driven decisions and technological innovation to enhance Customer Engagement and operational excellence
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
You will be involved in the following activities
- Co-design of Customer Journeys and omnichannel campaigns with Customer Engagement, focusing on ensuring effective Customer Experience, campaign optimization, archetype identification, scalability and consistency across channels.
- You will be involved in campaign briefings, ticketsand requests management, in close coordination with Omnichannel Managers and Customer Engagement as well as performance monitoring during and after campaign execution.
- Omnichannel performance KPI analysis and insights generation, with a specific focus on customer engagement KPIs, channel mix and content KPIs.
- Developcompelling presentationsand reportsto showcase insights and identify and propose action plan.
- Content Excellence activities: enablement and activation of new tools and processes within the affiliate to optimize content operations.
- Supportend users in using AI driven platform, collect feedback to report to global team. Be part of the local content comm
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