Duty Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7uq95s

Additional Information

Job Number 26114478

Job Category Rooms & Guest Services Operations

Location Piazza Augusto Imperatore 10, Rome, Rome, Italy, 186VIEW ON MAP

Schedule Tempo pieno

Located Remotely? N

Position Type Management

Pay Range: EUR 35.000,00 Annual Salary

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education And Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES





Maintaining Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team
- Utilizes interpersonal and communication s

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7uq95s