Coordination Lead, Office Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7uqqxn

- Own and oversee the day-to-day operational activities of the Italian branch
- Act as the central point of reference for operational, administrative and coordination matters
- Manage intermediary mandates, collaboration agreements, letters and related documentation
- Coordinate mandatory intermediary training and monitor completion
- Monitor intermediary performance and maintain reporting
- Manage Product Oversight and Governance documentation and its repository
- Manage administrative aspects of TPA claims handling
- Oversee intermediary segregated client funds
- Manage complaints handling administration and PEC correspondence
- Liaise administratively with accountants, legal advisers, notaries, public bodies and industry associations
- Oversee company website management, control and updates
- Manage external contractors and service providers
- Coordinate risk mapping and RSPP appointment and training
- Coordinate forecasting, planning and results reporting
- Provide operational and problem-solving support across technical, administrative and commercial matters




- Support customer experience initiatives
- Manage supplier scouting, negotiation, relationships and cost control
- Support HR-related administrative processes
- Manage document scheduling, filing and archiving
- Coordinate change management initiatives
- Act as administrative point of reference for IVASS and ANIA interactions
- Support the Managing Director and wider Italian team in building efficient branch processes

Requirements
- Typically, 2–5 years of experience in organisational or coordination roles, or in a consultancy firm serving the finance/insurance sector
- Degree in Business Administration, Economics, Law or a related discipline (preferred)
- Flexible and dynamic approach, comfortable adapting to changing priorities
- Highly organised, with strong attention to detail
- Experience in project and budget management
- Accustomed to working to tight deadlines under pressure, while maintaining the

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7uqqxn