Addetto/ Addetta Al Customer Care Con Inglese
Pubblicato il 13-09-2026 - Pomellato in Milano
Job Family Group Description - Sales:
This Job Family Group combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description - Client Services:
Responds promptly to client inquiries with in-depth knowledge of products, services and processes. Communicates with clients through various channels, including in person, online or by phone. Keeps records of client interactions, transactions, comments and complaints to improve customer service efficiency and ensure a high level of customer satisfaction. May also sell additional products to clients.
Renowned for its coloured gemstones and its elegant yet unconventional design since 1967. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in 1967 and crafted by the hands of expert goldsmiths,
Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a global luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.
We are currently looking for a Customer Service Specialist .
You will join the Customer Service department and will support the team being involved in the following main activities:
Manage the end-to-end order lifecycle for DOS (directly operated stores) and Wholesale accounts, from order entry and validation through allocation, shipment and delivery.
Ensure orders are correctly processed in line with commercial agreements, operational guidelines, delivery windows and channel-specific requirements.
Monitor order status, product availability, allocations, delivery dates, backorders and potential constraints.
Act as a key operational point of contact for both Directly Opera