Store Operations Manager
Pubblicato il 13-09-2026 - Golden Goose in Milano
Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
DESCRIPTION
We are looking for a passionate talent to build our customer experience.
MISSION
The Store Operations Manager manages daily store operations, keeping inventory accurate and procedures running smoothly to support overall sales goals. Working within a retail excellence environment, this role organizes back-of-house activities, improves inventory efficiency, and serves as the main point of contact between the store team and Headquarters.
ESSENTIAL DUTIES AND RESPONSABILITIES
Inventory Control & Stock Management:
- Ensure accurate stock movements, traceability, and product security by managing inventory records through internal systems.
- Plan cycle counts, manage replenishments and seamlessly support omnichannel operational activities.
- Coordinate stock keepers on daily and weekly tasks, optimizing and organizing back-of-house spaces for maximum efficiency.
Business & Store Support
- Support staff members and management by coordinating all in-store operational activities that drive sales and client experience.
- Monitor operational KPIs, identify process improvements, and ensure all store operations align strictly with HQ guidelines and procedures.
- Maintain continuous collaboration with HQ, actively supporting store launches, special projects, and operational initiatives.
Training
- Train and onboard store staff on company tools, digital systems, and established operational procedures.
Health, Safety & Maintenance
- Ensure the store is maintained in flawless condition by liaising directly with the company Maintenance Department.
- Guarantee compliance with company Health & Safety regulations and standards.
Loss Prevention & Operational Compliance
- Ensure compliance with security and loss prevention standards
- Manage store operational procedures, including compliance with GDPR and sta