13 set - Cosenza
Global LT
Customer Success Coach
SUMMARY:
The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers.
RESPONSIBILITIES:
- Drive a high level of customer and client satisfaction while managing large caseloads
- Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier
- Counsel customers on authorized relocation benefits provided by their employer
- Manage all activities, including those performed by third party suppliers related to the transfer process.
- Lead point of contact and coordination for all assignment components - including internal and external points of need.
- Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or agevolazioni. Need to be comfortable on the phone talking to many different level employees.
- Provide continuing coaching and support to clients and participants maintaining regular contact throughout the assignment.
- Build productive and effective relationships with clients, participants and direct suppliers as well as within Global LT.
- Maintain data integrity, including updating Global LT’s database, providing the required data to produce ongoing status reports.
- Initiate customer satisfaction surveys when client policy allows.
- Undertake other tasks as required
- Adhere to Global LT’s Standards of Excellence in all aspects of the assignment process.
- Meet company metrics for customer satisfaction, utilization, responsiveness and company goals.
EDUCATION AND/OR EXPERIENCE:
- Proficiency in English is required
- Sales experience would be an asset but not required
- Bilingual in English and at least one other language
QUALIFICATIONS:
- Proficient with PC and Microsoft Off
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IN OPERA
14 set - Sacile
Pasquale