14 set - Milano
GETEC Group
GETEC Group is seeking an IT Service Management professional in Milano to support and improve ITSM processes within the digital workplace environment. You will coordinate governance between internal stakeholders and GETEC’s partners, monitor service performance and report on KPIs, SLAs, XLAs, and critical metrics.
The role involves supporting incident, problem, change, and major incident management to ensure stable service delivery, facilitating service reviews, and contributing to continual
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