Area Service manager Northern Italy
Pubblicato il 14-09-2026 - Kubota Holdings Europe in Milano
The Construction Machinery Department in Italy is looking for a Service Area Manager to provide technical support to the Italian dealer network, reporting directly to the Service Manager.
The successful candidate will play a key role in strengthening dealer performance, supporting after-sales activities, and contributing to the continuous improvement of Kubota’s Construction Machinery products and services.
Key Responsibilities
- Promote and support the implementation of Kubota’s after-sales service strategies across the dealer network.
- Provide technical assistance and guidance to Italian dealers and their service teams on the Construction Machinery product range.
- Act as the primary interface between dealers and Kubota factories for technical matters and escalations.
- Visit assigned dealers regularly to assess service performance, share technical expertise, and provide on-site support when required.
- Support dealers in diagnosing and resolving complex technical issues, both remotely and in the field.
- Collect, analyze, and report product quality and reliability issues,
preparing statistics and technical reports for internal stakeholders and factories.
- Monitor service activities and contribute to continuous improvement initiatives aimed at enhancing customer satisfaction.
- Collaborate closely with other members of the Service Department, sharing knowledge, best practices, and field experience.
- Deliver technical training sessions and support the development of dealer service staff competencies when needed.
Requirements
- Technical background in Mechanical, Electrical, Hydraulic, or Construction Equipment Engineering.
- Strong knowledge and hands‑on experience with electrical and hydraulic systems; experience with earthmoving or construction machinery is highly preferred.
- Previous experience in a similar after-sales, technical support, or service management role.
- Proven experience in dealer support and dealer network management.
- Fluent in Italian and