Director of Housekeeping
Pubblicato il 14-09-2026 - Mandarin Oriental in Roma
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Rome
will offer a rare urban retreat set across ten 19th-century villas, surrounded by lush gardens yet only moments from the city’s iconic landmarks. The hotel will feature 108 elegantly designed rooms and suites, many with private terraces or gardens, crafted by renowned designers Gilles & Boissier. With six distinctive restaurants and bars, including a rooftop Mandarin Bar with sweeping city views,
the property will blend tranquil residential charm with contemporary Roman sophistication.
About The Job
The Director of Housekeeping is responsible for leading all housekeeping operations across the hotel, ensuring the highest standards of cleanliness, presentation and guest satisfaction. Reporting to the Director of Rooms, this role plays a key part in delivering Mandarin Oriental's legendary quality standards while driving operational excellence, colleague engagement and financial performance.
As Director of Housekeeping, you will be responsible for the following duties:
- Lead and manage all housekeeping operations, ensuring Mandarin Oriental Legendary Quality Standards are consistently delivered throughout the hotel.
- Develop, motivate and inspire the housekeeping team through effective leadership, coaching, training and succession planning.
- Ensure exceptional guest experiences by maintaining the highest standar