14 set - Milano
Siemens
Transform the everyday with us
We are looking for an Apprentice for the
Electrical Products (EP) Business Unit
in the
Smart Infrastructure
area who will be trained as a
Technical Customer Support Apprentice in Milan
.
The
Electrical Products Business Unit (EP)
provides a comprehensive portfolio of low-voltage electrical products and systems that ensure safe, reliable, and efficient electrical distribution. It supports customers across industries, infrastructure, and buildings with innovative and digital-ready solutions for power protection, control, and distribution.
During the apprenticeship, you will receive comprehensive training to develop your
technical and customer-facing skills
, supported by a dedicated mentor.
You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity.
Your Challenge
As a
Technical Customer Support Apprentice
, your main activities will include:
- Providing first-level technical support via hotline to customers on Low Voltage products (e.g. circuit breakers,
protection devices, panels…)
- Handling incoming calls, emails, and tickets, ensuring timely and effective resolution
- Supporting customers in troubleshooting and resolving technical issues
- Escalating complex cases to internal experts and ensuring proper follow-up
- Managing customer requests, complaints, and service cases
- Supporting the creation of technical documentation, FAQs, and knowledge base articles
- Collaborating with sales, engineering, and service teams to ensure a high-quality customer experience
- Monitoring ticket status and maintaining accurate case documentation in CRM tools
- Supporting after-sales processes, including warranty claims and technical clarifications
- Contributing to the identification and implementation of AI-driven solutions and continuous improvement initiatives to enhance operational efficiency and customer support services
Required entry qualifications:
- You
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