Operations Manager, Italy
Pubblicato il 14-09-2026 - Intrepid Travel in Roma
At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.
This is your chance to shape how our trips run across Italy - from the people who lead them to the experience our travellers have on the ground. If you care about quality, love developing teams, and want to have a real impact, this could be the role for you.
We are looking for an
Operations Manager, Italy
to join our team in Rome on a full-time, permanent basis.
We work in a 3-2-1 hybridmodel, with 3 days in the office and 2 days from home, including at least 1 office day on a Monday or Friday.
In this role, you’ll oversee the performance of our trips across Italy, lead and develop our group leaders and guides, and make sure everything runs safely, smoothly and to the high standards we expect. You’ll work closely with teams across Europe and globally,
balancing day-to-day delivery with continuous improvement.
You’ll also be part of the local Management Group, contributing to the direction of the Italy DMC and how we grow while maintaining quality.
This role would suit someone with strong operational leadership experience in travel - someone who understands what great looks like on the ground and is happy getting into the detail when needed. You’ll enjoy a fast-moving, collaborative environment and be motivated by building high-performing teams and delivering great traveller experiences.
Some of the experience you’ll bring with you may include:
- Proven operational management experience, ideally leading multi-location teams in a travel or service-led environment
- Strong understanding of European travel operations and what drives quality on the ground
- Solid experience within the travel industry or as a group leader/guide - Previous experience as a tour leader is a plus