14 set - Italia
ABB
IS Business Analyst – Salesforce (Service Cloud & FSL) – ABB Robotics
Are you passionate about bridging business needs with innovative IS solutions? Join our Robotics IS team as a Business Analyst and play a key role in shaping the future of Salesforce Service and Field Service Lightning (FSL) applications. In this role, you will collaborate across global teams to translate business requirements into impactful technical solutions that drive operational excellence.
Perform business analysis to support decisions for new enhanced solutions by translating business requirements into technical specifications
Analyze and document business processes, propose improvements, and assess system impacts including data model and flow adjustments
Support testing, training, and implementation activities to ensure successful delivery of IS solutions
In addition to core responsibilities, you will work closely with Business Process Owners, IS Managers, Solution Architects, and Development and QA teams. You will navigate the challenges of distributed,
multicultural teams and adapt solutions to meet both global and local business needs. Preferred locations include Poland, Sweden, Italy, Hungary, Spain, Czech Republic, and India.
Minimum 3 years of experience as a business, system, functional, or data analyst
Hands‐on experience with Salesforce CRM and SFDC configuration
Proven ability to translate business needs into IS capabilities and influence stakeholders
Familiarity with Agile methodologies and backlog management using Azure DevOps
Proficiency in process mapping tools such as Vision
What's in it for you?
At ABB Robotics, you'll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You'll work with cutting‐edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale.
You'll grow through hands‐on experience, mentorship, and learning that
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