14 set - Italia
Altro
Inside Sales Lead
Location: Malnate (VA), Italy (Hybrid)
Reporting To: Sales Manager
Key Responsibilities
Lead, coach, and develop a team of approximately 10 Sales Administration professionals located across multiple Italian sites.
Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
Monitor workload, performance, and development plans to ensure effective team execution.
Serve as the primary point of contact for selected strategic customers and key accounts.
Build strong customer relationships to ensure high levels of satisfaction and responsiveness.
Support customer escalations and coordinate timely resolution of complex issues.
Oversee the complete order-to-delivery process for external and intercompany customers.
Ensure accurate and timely processing of customer orders, quotations, shipping documentation, and commercial records.
Support Sales Account Managers, distributors, and direct customers throughout the commercial lifecycle.
Act as the key liaison between Sales, Supply Chain, Procurement, Production Planning, Logistics,
and Finance.
Coordinate product availability, delivery schedules, and customer priorities to ensure business commitments are met.
Support Sales and Operations Planning activities through effective communication and execution.
Oversee export activities, international shipments, customs documentation, and licensing requirements.
Ensure compliance with company policies, trade regulations, export controls, and applicable legal requirements.
Manage activities related to defense and controlled products where applicable.
Identify opportunities to improve customer service, order management, and commercial processes.
Develop and monitor KPIs related to order fulfillment, customer satisfaction, service levels, and operational efficiency.
Drive process standardization and best practices across locations.
Qualifications
Education & Experience
Bachelor's Degree or equivalent professional experience.
Minimum 5 yea
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