Junior Customer Success Manager
Pubblicato il 14-09-2026 - Prime Insights in Prato
Junior Customer Success Manager
Remote | Global Team
About Us
Prime Insights is a Sweden-based technology company reaching millions of diverse users through our proprietary Market Research Panel. Our innovative technology supports our international community and gives our members a world-class survey-taking experience.
We specialize in the mobile games and digital entertainment space, helping our clients gain meaningful insights through online quantitative research. Our mission is to connect authentic members with our clients’ market research surveys, delivering accurate feedback that helps shape the future of mobile games and beyond. Members are rewarded with incentives that ensure sincerity and engagement, making research impactful for all.
The Role
We are looking for a Junior Customer Success Manager who is energetic, proactive, and motivated to grow with us. This person will play a role in building strong relationships with our partners and ensuring smooth collaboration across projects. You’ll be working in a dynamic, fast-paced environment where communication, problem-solving, and data-driven decision-making are key.
We’re looking for someone who is self-driven, takes full ownership, and thrives in a startup-like environment where not every process is fully established. You should be proactive, willing to figure things out independently, and eager to learn and grow.
What You’ll Do
- Build and maintain positive relationships with partners, helping ensure a great client experience.
- Support new and existing clients and help guide them through our processes.
- Work with data and reports to understand performance and identify useful insights.
- Help identify opportunities to improve the client experience.
- Work closely with different teams to solve client-related questions and challenges.
- Learn and adapt to company tools, processes, technologies, and new topics.
- Take responsibility for your tasks and be proactive in finding solutions when challenges come up.
What We’re Looking For
- Previous experience in Customer Success, Account Management, Sales, Support, or another client-facing role is preferred.
- A background or interest in gaming, mobile games, or digital entertainment is a plus.
- Good communication skills and confidence when speaking with clients, partners, and new people.
- Proactive, motivated, and organized, with a willingness to learn and grow.
- Comfortable taking initiative and asking questions when needed.
- Able to manage different tasks and priorities with support from the team.
- Comfortable working in a fast-paced, startup-like environment , where processes may continue to evolve.
- High energy, a strong work ethic, and genuine motivation to continuously learn and grow.
- Problem-solver with a positive, growth-oriented mindset.
Why Join Us?
- Be part of a global, innovative company impacting millions of users.
- Work in a collaborative and supportive environment where learning never stops.
- Opportunity to take ownership, grow, and develop your career.
- Remote-first culture with international exposure.
❗Important: We are not considering freelancers or consultants who are juggling multiple clients or projects. This is a full-time role for a committed professional looking to focus deeply on a single product ecosystem and make a lasting impact.