14 set - Milano
GETEC Group
pulliWe rely on your expertise to support and continuously improve IT service management processes across GETEC our the digital workplace environment. /liliYou coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners. /liliMonitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility. /liliYou support incident, problem, change, request, and major incident management processes to ensure stable service delivery. /liliFacilitating service review meetings and operational governance forums belongs to your area of responsibility. /liliYou assist in root cause analysis and contribute to the development of continual service improvement initiatives. /liliMaintaining service documentation, process standards, operational procedures, and knowledge management records lies in your hands. /liliYou support supplier and vendor performance management activities and ensure transparency regarding service quality. /liliEnsuring compliance with security, risk, audit, and governance requirements is part of your role. /liliYou contribute to service transition, operational readiness, and change implementation activities. /liliIdentifying opportunities for process optimization, automation, and operational efficiency improvements forms an important aspect of your work. /liliYou support initiatives aimed at improving employee and customer experience throughout the service delivery lifecycle. /li /ulh3YOU AS A PERSON AND WHAT YOU BRING /h3ulliCompleted Bachelor's degree in Information Technology, Computer Science, Business Information Systems,
Engineering, or a related field /liliRelevant certification such as ITIL Foundation is desirable /lili3 to 5 years of experience in IT service management within medium to large enterprise environments /liliExperience working in IT operations, service management, or service governance functions /liliStrong understanding of IT service management principles and operational processes /liliExperience with service reporting, KPI management, and operational analytics /liliFamiliarity with ITSM platforms such as ServiceNow and related service management tools /liliGood knowledge of reporting and analytics solutions such as Power BI /liliExperience working with suppliers, support teams, and operational stakeholders /liliStrong organizational, coordination, and communication skills /liliAbility to manage multiple priorities and stakeholders simultaneously /liliAnalytical mindset combined with strong problem-solving capabilities and attention to detail /liliStandardization-oriented approach /li /ulh3WHAT WE OFFER /h3ulliA stimulating environment where employees have the opportunity to achieve their career aspirations and develop their professional technical skills through training programs, cutting-edge projects, and hands-on experience. /liliThe opportunity to join a fast-growing company in the energy sector, playing a leading role in energy efficiency, sustainability, and technological innovation. /liliA dynamic and constantly evolving workplace that values its people, their health, and their well-being, supported by comprehensive welfare and wellbeing initiatives. /li /ul /p #J-18808-Ljbffr
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