Technical Support Specialist
Pubblicato il 14-09-2026 - Zoll Medical in Emilia-Romagna
CMS Job Description At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2)
Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.
Job Title: Technical Support Specialist (Apprentice)
Company: ZOLL Medical Italia Srl
Department: Administration
Discipline: Healthcare
Key Responsibilities
- Daily Monitoring: Review detected arrhythmia ECG episodes, assess patient compliance, and identify cases of missing data transmission.
- Patient Support: Provide direct assistance to patients for technical issues and collaborate with Territory Managers (TMs) to ensure resolution.
- Documentation Management: Compile daily reports and document complaints related to patient calls and resolved technical issues.
- Hotline Management: Office Hours: Handle patient hotline inquiries (08:30-13:00 and 14:00-17:30). After Hours: Participate in nocturnal and weekend shifts on a rotational basis with other members of the Italian Technical Support Team.
- Logistics Coordination: Communicate with logistics partners, TMs, and