Software Technical Support Manager
Pubblicato il 14-09-2026 - Berlin Packaging EMEA in Italia
Berlin Packaging is the world's largest Hybrid Packaging Supplier, providing packaging solutions in glass, plastic, and metal to companies across a wide range of industries, including food & beverage, beauty, healthcare, and industrial markets. As a "one‐stop shop," we combine design & innovation, manufacturing services, and supply chain capabilities to help customers bring their products to market in the most efficient and impactful way. With more than a century of experience in the packaging industry, Berlin Packaging operates on a global scale, supported by an extensive network of suppliers, warehouses, and commercial teams. This unique hybrid model allows the company to offer both standard and highly customized solutions, helping customers increase sales, reduce costs, and improve productivity through smarter packaging. What sets Berlin Packaging apart is its entrepreneurial mindset and strong customer focus. Core Beliefs The company's culture is built around innovation, creativity, speed, and a continuous drive to "help customers become greater,
faster ," making it a dynamic environment for people who want to make an impact. Job Purpose The IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day‐to‐day activities of the EMEA IT support teams, in continuous collaboration with the Global and Corporate IT functions. The role is a transformative, high‐visibility role that requires a strong technical leader in addition to a strong people leader that excels in a fast paced and rapidly growing company. This role will be responsible for direct management and mentoring of both technical support staff and supervisory staff including teams within other EMEA business units. Individual must demonstrate a strong technical background along with a continuous improvement‐focused approach to IT support. Responsible for development and adoption of a self‐service model and the continued support and implementation of industry best pra