Technical Lead - Application Support
Pubblicato il 14-09-2026 - Brightstar Lottery in Roma
ppTechnical Lead - Application Support /p pLocation: /p pRoma, IT, 00154Dieppe, CA, NB E1A 6P8CA HOME, CA, __ /p pBrightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit . /p h3Main Responsabilities: /h3 ul lipAct as the technical lead for complex production issues and escalations /p /li lipLead troubleshooting activities for critical incidents and major outages /p /li lipCoordinate root cause analysis with Engineering, QA, Architecture and DevOps teams /p /li lipPromote operational stability, risk mitigation, and service reliability /p /li lipCollaborate with Project Managers, Business Analysts, Solution Architects and other project stakeholders /p /li lipProvide technical leadership to a team of developers, coordinating day-to-day activities and assigning Jira tickets and tasks. /p /li lipPerform complex troubleshooting on the most critical and non-standard issues (e.g., performance incidents, service degradations), leveraging monitoring and observability tools (dashboards, alerts, logs, metrics, traces) to quickly identify and resolve root causes. /p /li lipAvailability for 24/7 support to manage and prevent system downtime. /p /li lipParticipate in agile ceremonies and contribute to continuous improvement processes. /p /li /ul h3Requirements:
/h3 ul lipStrong experience in Application Support or Production Support roles /p /li lipSolid background in enterprise backend systems and distributed architectures /p /li lipProven experience handling high‑severity production incidents /p /li lipStrong team leadership skills, with the ability to mentor team members and proactively manage and resolve internal conflicts /p /li lipAbility to investigate logs, metrics, and system behaviour to isolate root causes /p /li lipAbility to understand and review complex codebases /p /li lipExperience with Docker/Kubernetes development. /p /li lipExperience with Spring Boot development. /p /li lipKnowledge of RESTful services. /p /li lipKnowledge of relational databases (preferably PostgreSQL; optionally DB2, Oracle). /p /li lipKnowledge of JMS (preferably ActiveMQ Artemis). /p /li lipExperience with Agile development processes. /p /li lipFluent in English. /p /li /ul h3Nice to have: /h3 ul lifamiliarity with ITIL processes (Incident, Problem, Change Management). /li /ul h3Qualification: /h3 pMaster’s degree in engineering computer science or a related area. /p h3Soft Skills: /h3 ul lipAbility to work in a team and interact with other departments. /p /li lipStrong problem-solving skills and ability to manage tasks autonomously. /p /li lipProactive and self-motivated. /p /li lipWillingness to work in regulated, high-reliability environments. /p /li lipClear and effective communication, especially under pressure /p /li lipAbility to prioritize and make decisions in critical situations /p /li /ul p#LI-YG1 #LI-Hybryd /p h3Success Profile /h3 ul liLeading Complexity /li liLeading People /li liLeading the Business /li liLeading Self /li /ul pThis information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity.
The estimated starting compensation range is € – €. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. /p pIn addition to base salary, employees may be eligible for an annual performance-based premio with a set target (% of salary) aligned with individual and company performance. Eligibility and payout may be prorated based on date of hire and service during the performance period or sales commission. /p h3Other Benefits Offered: /h3 ul lipPaid time off /p /li lipHealth insurance, life insurance, and disability insurance /p /li lipOpportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice /p /li lipVariety of well-being programs /p /li lipRetirement benefits including Supplementary Pension /p /li lipAdditional benefits available depending on the seniority of the role /p /li lipMobility Benefits /p /li lipMeal Vouchers /p /li /ul pThis position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights. /p pOur hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process. /p pAll Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. /p pIGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. /p /p #J-18808-Ljbffr