Customer Service Account Manager
Pubblicato il 14-09-2026 - JobLeads in Italia
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. The Global Customer Accounts Manager II manages their company's relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients.
Rresponsible for developing, leading, and managing key account(s). Accountable for the outcome of assigned projects including KPI reporting, customer service, routing,
problem resolution (including accounts receivable), vendor compliance and customer interaction.
Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met.
Ability to extract and analyze account data and provide sale and service quality data forecast to management.
Creation and delivery of MBR and QBR data to meet or exceed global sales and client expectations.
Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations
Assisting global sales staff and offices with customer relations, resolution of issues, and create client solutions that drive additional business from assigned client(s).
Bachelor's Degree or equivalent Required
Experience Qualifications
~10+