Senior Engagement Manager
Pubblicato il 14-09-2026 - Rezolve Ai in Roma
ServiceNow Professional Services / Consulting experienceAbility to travel. Own end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectationsManage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gapsServe as the primary customer-facing contact — handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and paceProduce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of utilisation, risks, actions, and financial burn to both customers and internal leadershipMaintain accurate records of consultant time, scheduling confirmations, and SOW milestone tracking to support accurate and timely invoice processingMonitor consultant performance and engagement health,
escalating risks or concerns to Delivery Managers and Practice leadership in a timely mannerSupport the onboarding and offboarding of resources, including access provisioning coordination, SOW familiarisation, and customer introductionsMaintain RIDAC logs and ensure actions are followed up consistently across the portfolioIdentify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where requiredResponsibility of / Expectations from the RoleLeads large and complex engagements ensuring on-time, on-budget delivery and managing delivery teams while providing technical leadership and guidance to customers.
Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
Conduct workshops, assess current-state processes, and define future-state technical solutions applyingAI to