Technical Support Engineer, Italy
Pubblicato il 14-09-2026 - Viking EMEA in Milano
The Local Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features & Benefits to influence purchasing demands.
You work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories.
The main objectives of the role are:
- Spend app. 40% of your time by specifying Viking products and solutions to end-users, engineering bodies and other specifiers
- Provide level 2 technical support for water, foam, water mist, gas and detection products to Viking EMEA customers and staff
- Provide technical trainings to contractors, end-users and specifiers
- Enforce Viking S.A.’s local presence by promoting and presenting Viking products via seminars, lunch & learns, exhibition participation and more,
- Optimizing Viking product solution offerings, in close corporation with Product Managers.
- Contribute to sales growth with the local sales team to reach the local annual sales and margin targets.
Furthermore, you will have the following duties:
SPECIFICATION
- Drive additional products revenue and profit in EMEA through end-users value creation based on
Viking range,
- Increase Viking EMEA products awareness at end users and other influencers level (insurances,
- industry associations, consultants, etc.) via interaction with target peers and solid networking,
- Establish, within your local territory, Viking EMEA as “go to” solution provider within the EMEA fire protection industry, improve Viking reputation as a fire safety solution provider,
- Work closely with the Leader Products and Solutions Specifying
TECHNICAL SALES SUPPORT
Provide technical support to customers, working closely with Sales and Customer Service.
- Deliver excellent technical guidance to staff, clients and specifiers regarding water, foam and water m