14 set - Milano
Careerwise
Service Desk Analyst - Perm role - €27k plus 10% premio and benefits (Negotiable) - Milan Based
It’s a fantastic opportunity to work with a Global Management Consultancy.
Role – Service Desk Analyst
Skills and Qualifications:
- Experience: At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms.
- Office 365 Expertise: In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook.
- Technical Skills: Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments.
- Troubleshooting: Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365.
- Communication:
Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner.
- Customer Service: A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively.
Must Have Skills:
- Interpersonal skills
- Networking: troubleshooting (Meraki: reasonable understanding)
- Hardware (Lenovo, HP)
- Knowledge management (recording their steps)
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Consulting, and Information Technology
Industries
Business Consulting and Services, IT Services and IT Consulting, and IT System Training and Support
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